AuraMotives Return & Refund Policy

Last Updated: September 06, 2026

At AuraMotives, we want you to feel confident when shopping with us. If there is an issue with your order, we are here to help. Please review our Return & Refund Policy below to understand when a refund, replacement, resend, or return may be available.

1. Refunds & Replacements

You may be eligible for a refund or replacement if:

• Your order arrives damaged or defective.

• You receive the wrong product, color, or size.

• An item is missing from your order.

• Your order is confirmed lost during shipping.

• The product has a significant issue that prevents normal use.

For damaged or defective products, please contact us as soon as possible after receiving your order.

2. Damaged or Defective Products

If your product arrives damaged or does not function properly, please contact us with:

• Your order number.

• Clear photos of the product.

• A short video showing the problem, if applicable.

• A brief description of the issue.

For electronic products, including smart rings and accessories, damage or defect claims should generally be submitted within 30 days of delivery.

After reviewing your claim, AuraMotives may offer:

• A replacement product.

• A partial refund, depending on the issue.

• A full refund when appropriate.

Normal wear and tear, accidental damage, misuse, or damage caused after delivery may not qualify for a refund or replacement.

3. Wrong or Missing Items

If you receive an incorrect or incomplete order, please contact us as soon as possible.

Depending on the situation, we may provide:

• A replacement for the incorrect item.

• A resend of missing items.

• A full or partial refund when appropriate.

Please provide photos of the products received and the packaging so we can verify the issue.

4. Orders Not Received

If your order has not arrived, please first check the tracking information and contact your local delivery carrier or post office if the package is being held for collection.

If the tracking information indicates that the package was delivered but you cannot locate it, please contact the carrier or local post office first.

AuraMotives may request additional information or documentation from the carrier before approving a refund or replacement.

If an order is confirmed as lost in transit, we may offer a replacement or refund depending on the circumstances and shipping method.

5. Shipping Delays

International shipping times may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances.

A shipping delay does not automatically qualify for a refund.

If your package has had no meaningful tracking updates for an extended period, please contact us so we can review the shipment and determine the appropriate solution.

Please note that customs inspections and delays caused by local authorities may be outside AuraMotives' control.

6. Order Cancellations

You may request cancellation before your order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible and include your order number.

Customized or specially prepared products may not be eligible for cancellation once processing has begun.

7. Returns

Returns must be approved by AuraMotives before the product is shipped back.

If your return is approved:

• We will provide return instructions.

• The product should be returned within 30 days of delivery unless otherwise agreed.

• The item should be returned in its original condition whenever possible.

• Original packaging, accessories, manuals, and other included items should be returned when applicable.

• Customers may be responsible for return shipping costs unless the return is due to an error or defective product caused by AuraMotives.

Do not send a product to an address provided by anyone other than AuraMotives customer support.

Unauthorized returns may not be accepted or refunded.

8. Return Shipping Costs

If the return is required because:

• We sent the wrong product;

• The product arrived defective; or

• The product was damaged before delivery;

AuraMotives may provide an appropriate return or replacement solution.

For returns caused by a customer's change of mind, incorrect order, incorrect size selection, or similar reasons, the customer may be responsible for return shipping costs.

Because international return shipping can be expensive, we recommend contacting our support team before sending anything back.

9. Products That Are Not Eligible for Refund

Refunds or returns may not be available for:

• Products damaged through misuse or accidental damage.

• Products showing normal wear and tear.

• Products altered or modified by the customer.

• Orders returned without prior authorization.

• Orders with an incorrect shipping address provided by the customer.

• Products that have been used in a manner inconsistent with the product instructions.

• Customer change-of-mind purchases, unless otherwise required by applicable law.

• Issues that were clearly disclosed before purchase.

10. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, AuraMotives may not be responsible for the resulting loss, return shipping, or additional delivery costs.

If you notice an address mistake, contact us immediately. We will do our best to assist before the order is shipped.

11. Evidence Required for a Claim

To help us resolve your request quickly, we may ask for:

• Order number.

• Photos of the product.

• Photos of the shipping package or label.

• Video showing a product defect, when applicable.

• Tracking information.

• A description of the problem.

Providing complete information helps us review your claim more efficiently.

12. Refund Processing

Once your refund is approved, the refund will be issued to the original payment method whenever possible.

Depending on your payment provider or bank, it may take several business days for the refunded amount to appear in your account.

The exact processing time is controlled by your payment provider and financial institution.

13. Refund Exceptions

AuraMotives may refuse or limit a refund where there is evidence of:

• Fraudulent or abusive refund activity.

• Repeated unreasonable claims.

• Intentional damage to a product.

• Misuse of the product.

• False or misleading information regarding an order.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

14. Circumstances Beyond Our Control

AuraMotives is not responsible for delays or damage caused by circumstances beyond our reasonable control, including:

• Natural disasters.

• Severe weather.

• War or political unrest.

• Strikes or transportation disruptions.

• Customs inspections or delays.

• Government restrictions.

• Epidemics or other major public emergencies.

• Carrier-related disruptions.

We will make reasonable efforts to assist customers when these situations occur.

15. How to Request a Return or Refund

Please contact our customer support team before sending any product back.

When contacting us, please include:

Order Number:
Name:
Email Address:
Reason for Request:
Photos/Videos: If applicable

Our team will review your request and provide instructions on the next steps.

16. Contact Us

If you have any questions about a return, refund, replacement, or delayed order, please contact us:

Email: support@auramotives.com

We are committed to reviewing every request fairly and providing a reasonable solution whenever possible.

Thank you for choosing AuraMotives.